CUSTOMER HELP

TradeFlow Customer Help

This customer documentation is separate from the subscriber and platform-owner manuals. It is intended to contain only the information a customer needs when using a TradeFlow-powered business website.

Your account

How to create an account, sign in, confirm your email, reset your password and manage your customer details.

Selling an item

How to submit an item for valuation, provide information and photographs, follow the request through the buying process and respond to an offer.

Buying from the website

How to browse products, add products to the basket, place an order and follow the order after payment.

Shipping and tracking

Customer shipping instructions, tracking information and what to do when an order or return is in transit.

Returns

How to request a return, provide the required information and follow the return process.

Customer Assistant

The Customer Assistant is separate from the subscriber assistant. It can help with the customer's own TradeFlow journey and can provide a route to contact the business where supported.

Business-specific information

The subscriber business can maintain customer-facing guidance for its own services, policies and contact details. Internal TradeFlow administration, backend systems and platform-owner documentation are not customer documentation.

Subscriber Website Manual

## Multi-item valuation update — 28 October 2026 TradeFlow supports multiple products under one buying request while preserving a separate item record and lifecycle for each product. The customer portal groups published initial/revised offers for a request into one quote, shows item-level cash/trade-in values and combined totals, and supports item-by-item accept/refuse decisions plus whole-quote actions. Final offers after inspection remain item-specific. The subscriber Buying workspace groups items from the same request, stacks the item valuation panels before evidence/photos, and provides one “Submit total valuations” action. Each item's values remain separate. **Current limitation:** the submit action calls the manual valuation RPC sequentially per item; it is not an atomic batch. If a later item fails, earlier offers may already have been created. UI was reviewed in screenshots and JavaScript syntax checks passed. Mixed accept/refuse and the full shipping-to-inventory lifecycle have not yet passed end-to-end verification. See `CHECKPOINTS/2026-10-28-multi-item-valuation.md` for the full test checklist and safeguards. Do not mark this workflow fully verified until those tests pass.